Welcome to the Avocke website. These Terms and Conditions outline the rules and guidelines for using our site and services. By visiting our site, browsing products, or placing an order, you agree to follow these terms. If you have any questions about them, you can reach us at [email protected].
Use of the Website
You may use our website only for lawful purposes and in a way that does not infringe the rights of others. You agree not to engage in activities that could damage the site or interfere with its functionality. All content on this site, including images, product descriptions, and designs, is owned by Avocke and is protected by applicable intellectual property laws.
Products and Availability
We make every effort to ensure that product descriptions and images are accurate. However, slight variations in color, texture, or size may occur due to differences in lighting, display screens, or manufacturing processes. Availability of products is subject to change without notice.
Orders and Payments
All orders placed through our website are subject to confirmation and acceptance. We reserve the right to cancel or refuse any order at our discretion.
We accept Cash on Delivery as the only form of payment. When you place an order, you agree to provide accurate delivery and contact information so we can process your purchase efficiently.
Pricing
Prices listed on the website are in Hong Kong Dollars (HKD) and include any applicable taxes unless stated otherwise. Any additional charges, such as delivery fees, will be displayed before checkout.
Delivery
We aim to deliver orders within the time frame stated during checkout, but delivery times may vary due to unforeseen factors. Once an item is handed over to the delivery service, the risk of loss or damage passes to you.
Returns and Refunds
We accept returns only in cases where an item is damaged, defective, or incorrect upon delivery. You must contact us within 3 days of receiving the item. Refunds are issued via bank transfer only, after the returned item has been inspected and approved. More details can be found in our Return and Refund Policy.
Privacy and PDPO Compliance
Avocke follows the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. This means we collect only the information needed to fulfill your orders and requests, keep it secure, and use it only for the purposes stated. You have the right to access and correct your personal data at any time by contacting [email protected].
Limitation of Liability
While we work to ensure that our website and services run smoothly, we cannot guarantee uninterrupted access. We are not responsible for any indirect or incidental losses that may occur from using our website or products.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or policies. The updated version will be posted on our website and will take effect immediately.
Contact Us
If you have any questions about these Terms and Conditions, please email [email protected].